Shipping policy

Shipping Policy

Last updated: October 6, 2026

Thank you for shopping with Gloreli. This policy explains how and when your order gets to you.

Order Processing Time

Orders are processed within [1-3] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. During peak periods such as Black Friday, Cyber Monday, and the holiday season, processing may take a little longer.

You'll receive an order confirmation email right after you purchase, and a shipping confirmation email with tracking details once your order ships.

Shipping Methods and Delivery Times

We ship worldwide. Estimated delivery times, counted from the date your order ships, are:

These are estimates, not guarantees. Delivery times can be affected by the carrier, customs processing, weather, holidays, and other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. [We offer free standard shipping on US orders]

Where Your Order Ships From

We work with trusted fulfillment partners, so your items may ship from warehouses in different locations, including overseas. Because of this:

• Items in the same order may ship separately and arrive on different days.
• You will not be charged extra shipping for split shipments.
• Each package will have its own tracking number.

Order Tracking

Once your order ships, we'll email you a tracking number and link. Tracking information can take 24-72 hours to update after you receive it, especially for international shipments. If your tracking hasn't updated after 3 business days, please contact us.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country's regulations. These charges are set by your local customs authority and are the responsibility of the customer. We have no control over these fees and can't predict their amount. Please check with your local customs office if you have questions.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We're not responsible for orders delayed, lost, or undeliverable due to an incorrect or incomplete address. If you made a mistake, contact us as soon as possible at contact@gloreli.com We can update the address only if the order hasn't shipped yet. If a package is returned to us because of an incorrect address, the customer is responsible for the cost of reshipping.

Order Changes and Cancellations

Because we process orders quickly, changes or cancellations can only be made within [12-24] hours of placing your order. After that, the order may already be with our fulfillment partner and can't be modified. Email us at contact@gloreli.com with your order number as soon as possible.

Delayed, Lost, or Damaged Orders

Delayed orders: If your order hasn't arrived within [30] days of shipping, please contact us and we'll investigate with the carrier.

Lost packages: If your tracking shows the package as lost, or it hasn't moved for [10+] business days, contact us and we'll offer a replacement or refund.

Damaged or incorrect items: If your order arrives damaged, defective, or incorrect, email us within [7] days of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement or refund.

Undeliverable and Returned Packages

If a package is returned to us as undeliverable (for example, because it was refused or unclaimed), we can reship it at the customer's expense or issue a refund minus the original shipping costs and any return fees.

Contact Us

Questions about your order or shipping? Reach us at:

Email: contact@gloreli.com
Response time: within [24-48] hours on business days

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